Platform Terms of Service

These Terms of Service (“Terms”) are a legal agreement between Inspirium d.o.o., a company registered in Croatia at Zdravka Lozančića 4, Zaprešić, Croatia (OIB 41389379264) (“SportyPlus”, “we”, “us”), and:

• any sports club, facility operator, or organisation that registers a Club Account on the SportyPlus platform (each, a “Club”); and
• any individual who registers a User Account on the platform, whether directly or through a Club's registration flow (each, a “User”, “you”).

By creating a Club Account or a User Account, or by continuing to use the platform after being notified of updated Terms, you agree to be bound by them. If you are accepting on behalf of a Club, you confirm you have authority to bind that Club.

These Terms govern your relationship with SportyPlus as the platform operator. They do not replace the terms between you and a specific Club — a Club sets its own membership, booking, and cancellation terms with its members, published on each Club's own pages generated at signup. Where the two conflict on a matter within a Club's control (pricing, cancellation windows, facility rules), the Club's terms govern; where the matter concerns the platform itself (uptime, account security, platform fees, data processing by SportyPlus), these Terms govern.

SportyPlus provides Clubs with software for membership management, court and facility booking, payment facilitation, optional match/court video recording, and related tools (the “Platform”). SportyPlus is a technology and payment facilitation provider — it does not operate any Club's physical facility and is not a party to the membership or booking relationship between a Club and its members.

Data protection roles. For personal data a Club collects about its own members through the Platform (membership records, bookings, medical documents, video recordings, payment references), the Club is the data controller and SportyPlus is the data processor, acting only on the Club's documented instructions under a separate Data Processing Agreement. For data tied to the platform account layer itself — your login credentials, cross-Club profile, platform notifications, and SportyPlus's own product analytics — SportyPlus is the data controller. Full detail is in our Privacy Policy and, for Clubs, the Data Processing Agreement referenced in §8.

• Club Account — the account through which a Club administrator manages the Club's presence, memberships, bookings, and staff/coach access on the Platform.
• User Account — the account an individual uses to book facilities, manage memberships, and interact with one or more Clubs through the Platform. One User Account may hold memberships or bookings at multiple Clubs.
• Content — any data, text, images, or files a Club or User submits to the Platform, including profile information, Club branding, and uploaded medical documents.
• Recording — video (and associated metadata) captured of a court or facility during a reservation, where a Club has enabled this feature.
• Fees — amounts payable to SportyPlus under §7, distinct from amounts a Club charges its own members for memberships or bookings.

To register a User Account, you must provide accurate and current information and are responsible for keeping your login credentials confidential and for activity under your account.

Minors. Individuals under 16 years of age may not independently register a User Account. A parent or legal guardian must register on the minor's behalf, or approve the minor's registration, and accepts these Terms as the responsible party for that account. This applies to the platform account itself; a Club may set its own, separate age or guardian-consent requirements for membership at that Club, and those are the Club's to define and enforce.

A User Account can hold memberships or bookings at more than one Club. Data visible to a given Club is limited to what relates to that Club's own members; other Clubs cannot see it, and neither can SportyPlus except as needed to operate the Platform.

SportyPlus may suspend or terminate a User Account for breach of these Terms, for conduct that risks the security or integrity of the Platform, or at the request of a Club with respect to that Club's own membership (which does not, by itself, remove access to other Clubs on the same User Account).

A Club warrants that it has the right to collect, and a lawful basis to process, the personal data of its members and staff, and that its own member-facing terms and privacy notices (including those auto-generated by the Platform at Club creation) accurately describe its practices. SportyPlus is not responsible for reviewing or approving a Club's member-facing terms.

A Club is responsible for configuring Platform features (including video recording and medical-document collection) in a manner consistent with its own legal obligations, including obtaining any consents required from its members before enabling those features.

A Club must promptly notify SportyPlus of any change in its legal or trading name, registered address, or the contact point for data-protection matters.

A Club indemnifies SportyPlus against claims arising from the Club's breach of the above, to the extent such claims result from the Club's own conduct rather than a failure of the Platform.

You will not: use the Platform to collect data on individuals beyond what a lawful Club purpose requires; attempt to access another Club's or User's data without authorization; interfere with the Platform's operation or security; use the Platform to violate applicable law, including data protection, consumer protection, or health-and-safety law; or resell or white-label the Platform without a separate written agreement.

Clubs pay SportyPlus under the pricing mechanism selected at signup or set out in an order form, which may include, alone or combined: a recurring subscription fee for access to the Platform, and/or a per-transaction platform fee applied to payments a Club processes through the Platform's payment integration.

Fees are billed and payable in accordance with the billing cycle and payment method on file for the Club Account. Overdue amounts may result in suspension of Platform features until resolved; suspension of Fee payment does not, by itself, entitle a Club to suspend its own obligations to its members.

SportyPlus may change its Fees or pricing structure for future billing periods with at least 30 days' notice; changes do not apply retroactively to periods already paid for.

Fees payable to SportyPlus are separate from, and not a substitute for, whatever a Club charges its own members for memberships, bookings, or other services — those amounts, and their refund/cancellation treatment, are set by the Club under its own member-facing terms.

Payments flowing through the Platform are processed by SportyPlus's payment processors (currently Stripe and Revolut). SportyPlus does not store raw payment card numbers; it stores references and metadata returned by those processors.

SportyPlus processes Club member data as a processor under a Data Processing Agreement available to every Club at signup, covering the subject matter and duration of processing, categories of data, SportyPlus's security obligations, sub-processor authorization, and breach-notification timelines. If a Club has not yet countersigned this agreement, contact info@sporty.plus.

For questions about how SportyPlus itself handles platform-account data as controller, see our Privacy Policy or contact privacy@sporty.plus.

Where a Club enables court/facility video recording, SportyPlus records the reserved court for the duration of the reservation and makes the recording available to the Club and, where the Club permits, to the User who booked the court.

It is the Club's responsibility to post visible notice of recording at the facility and to obtain any consent required under applicable law from players and bystanders before enabling this feature, including any additional consent required for recording a minor.

SportyPlus's policy is to retain recordings for no longer than 30 days from the date of capture. A Club or User may request deletion at any time by contacting info@sporty.plus or, where available, through the Platform.

Recordings are stored using SportyPlus's cloud storage sub-processor and accessed via time-limited signed links; they are not used for facial recognition or any other biometric identification.

Where a Club requires members to submit medical clearance or health documentation, SportyPlus stores these documents on the Club's instructions as processor. This is special-category data under Article 9 GDPR; the Club is responsible for obtaining the explicit consent (or other Art. 9 basis) required before collecting it.

The Platform, including its software, design, and SportyPlus's own branding, is owned by Inspirium d.o.o. or its licensors. Clubs and Users retain ownership of their own Content (Club branding, member data, uploaded documents, recordings of their own bookings) and grant SportyPlus a license to host, process, and display that Content solely to operate the Platform.

The Platform is provided “as is.” SportyPlus does not warrant uninterrupted or error-free operation, and is not responsible for the accuracy of Content supplied by a Club or User, or for a Club's compliance with its own legal obligations toward its members.

To the extent permitted by applicable law, SportyPlus's total liability arising out of or in connection with these Terms is limited to the Fees paid by the affected Club (or, for a User, is excluded), save for liability that cannot be excluded under applicable law such as death, personal injury, fraud, or liability arising from SportyPlus's own data-protection obligations as processor. Nothing in these Terms excludes liability that cannot lawfully be excluded.

SportyPlus uses the following categories of sub-processor to operate the Platform: payment processing (Stripe, Revolut), cloud storage for video and media (DigitalOcean), transactional email (Mailgun/AWS SES), authentication (Google OAuth), and smart-lock/access-control integrations (Salto, Shelly Cloud) where a Club enables them. A current, Club-specific list is published on each Club's own site. SportyPlus will give Clubs advance notice before adding a new sub-processor that will process their members' data, so Clubs can exercise their right to object under the Data Processing Agreement.

Either party may terminate a Club Account on notice as set out in the Club's order form, or immediately for the other's material, uncured breach. SportyPlus may suspend a Club Account or User Account immediately where necessary to prevent harm to the Platform, other Clubs or Users, or to comply with law. On termination of a Club Account, SportyPlus will make Club data available for export for a reasonable period and then delete it, consistent with the Data Processing Agreement.

SportyPlus may update these Terms; material changes take effect no sooner than 30 days after notice is given through the Platform or by email. Continued use after that date constitutes acceptance.

SportyPlus maintains pages and profiles on third-party social media and messaging platforms, including Facebook, Instagram, X, LinkedIn, WhatsApp, and Viber, to share news and interact with Clubs and Users. Any interaction you have with SportyPlus through such a platform — following, commenting, messaging, or otherwise — is also governed by that platform's own terms of service and privacy policy, in addition to these Terms. SportyPlus does not control how a social media or messaging platform collects, uses, or protects data you provide to it, and is not responsible for that platform's practices, security, or availability.

These Terms are governed by the laws of Croatia. Any dispute arising out of or in connection with these Terms is subject to the exclusive jurisdiction of the competent courts of Croatia, except where mandatory consumer-protection law provides a User with a right to bring proceedings elsewhere.

Inspirium d.o.o.
Zdravka Lozančića 4, Zaprešić, Croatia
OIB: 41389379264
General/legal contact: info@sporty.plus
Data protection contact: privacy@sporty.plus